How this platform actually started
Daryna Kostyuk spent three years managing guest relations at a regional resort outside Kharkiv. She watched capable, motivated staff stumble through difficult conversations — not because they lacked care, but because nobody had ever shown them the practical mechanics of de-escalation, pacing, or reading a distressed traveller's tone. The gap was purely educational.
Good intentions are not enough in a high-pressure check-in queue.
She started building lesson drafts in a shared folder. Ostap Vilensky, then working as a travel agency trainer, found her drafts through a regional hospitality group and proposed turning them into a structured course. The two worked evenings and weekends for months before Jrionto Jeliamo launched. Every module was tested with real tourism workers before it went online — and the parts that felt academic got cut immediately.
